/ Our contact

What to expect when we contact you

Here is exactly how we work, so that nothing about our contact comes as a surprise. We are following up on a service order with your internet provider that has not reached installation.

A real person will call

Every call comes from a live agent. We do not use automated voices, robocalls, or recorded sales messages.

We may send a short text first

If we send a text, it is only to say who we are, refer to your open order or account, and ask when would be a good time to talk. Our texts never contain an offer.

We will identify ourselves and your provider

At the start of the call the agent will give their name and tell you which internet provider we are calling on behalf of. Then we will ask what happened with your order and whether you still want the service.

We call during normal daytime hours

We do not call late at night or early in the morning.

Calls may be recorded

Calls may be recorded for quality and training purposes. Where state law requires notice or consent, we give it at the start of the call.

You can ask us to stop at any time

Tell any agent, or reply STOP to any text, and we will stop contacting you. You do not need to give a reason. See Do Not Contact for every way to do this.

If you are not sure a call is really from us

You never have to take our word for it on the spot. Hang up and call us back on (801) 636-6027, or contact your internet provider directly and ask them. We would rather you check than feel uneasy.

We will never ask you for a password, a Social Security number, or a payment card number in order to verify who you are.