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Messaging Terms

Last updated: September 11, 2026

This messaging program is operated by Embarc Solutions ("Embarc Solutions", "we", "us"), as customer care agent for participating internet service providers.

Program description

Program name: Embarc Solutions Customer Care.

Embarc Solutions sends SMS messages to customers about their own internet service order, either an order placed with us through our sign up form or an order placed directly with a participating internet service provider. A message is used to identify who we are, to reference the order, to confirm or reschedule the installation, and to ask for a convenient time to speak with a live agent.

We do not send marketing, promotional, or offer content by SMS.

Who may participate

You must be 18 years of age or older to sign up for this messaging program and to consent to receive text messages from us. By providing your mobile number and checking the consent box, you confirm that you are at least 18 years old and that the mobile number you provided is your own or that you are authorized to consent on behalf of the account holder. We do not knowingly enroll anyone under the age of 18. If we learn that a person under 18 has been enrolled, we will remove that number from the program.

How consent arises

Consent to receive text messages is obtained directly by Embarc Solutions when you sign up for internet service with one of our representatives, in person, by phone, or online through our Fiber Signup Portal. At signup you provide your mobile number and check a separate, unchecked box agreeing to be contacted by Embarc Solutions by phone call and text message about your order. Consent is optional and is never a condition of purchase. The full consent language is published on our SMS and Call Consent page.

Where a customer placed an order directly with their internet provider, that provider may supply the contact information to us under contract, for the purpose of servicing that customer’s own account. We do not buy leads and we do not purchase contact lists.

Messages are about your own order only, contain no offers, and every first message includes STOP and HELP instructions. Message frequency varies. Message and data rates may apply. A STOP reply is honored immediately across all channels. Your mobile number and consent are never sold, rented, or shared with third parties or affiliates for marketing.

Message frequency

Message frequency varies.

Cost

Message and data rates may apply.

Help

Reply HELP for help. You can also reach us at (801) 636-6027 or support@saves.embarcsolutions.com.

Opting out

Reply STOP to stop messages. After you reply STOP you will receive one confirmation message, and then no further messages from this program.

Mobile information

We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. Mobile information will never be shared or sold to third parties or lead generators for any purpose. See our Privacy Policy for how mobile information is handled.

Carrier liability

Supported carriers are not liable for delayed or undelivered messages.