/ Legal

Privacy Policy

Last updated: September 11, 2026

This Privacy Policy is issued by Embarc Solutions, operated by Mammoth Marketing LLC.

Embarc Solutions helps customers place and complete internet service orders, and provides customer success and order follow-up services by phone and SMS on behalf of internet service provider clients. We do not buy leads and we do not cold call. This policy explains our data security practices, what information we handle, where it comes from, how it is used, and how you can make a request about it. It aligns with the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) and other applicable US privacy laws.

Data security practices

We implement and maintain reasonable, industry-standard administrative, technical, and physical security measures to protect user data against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. The security measures we use to protect your personal information are described below.

Encryption. Every page of this website, including the sign up form, is served over an encrypted HTTPS connection using TLS, also known as SSL, so the personal information you submit is encrypted in transit while it travels to us. Your information is then stored encrypted at rest on secure servers operated by our contact center platform, inside data centers protected by firewalls, network monitoring, and physical access controls.

Access controls. Access to user data is restricted to the employees and contractors who need it to do their jobs, under individual named accounts protected by strong passwords and multi factor authentication. We follow the principle of least privilege, we review accounts and permissions regularly, and we revoke access promptly when someone leaves or changes roles. Our staff are trained on privacy and data security and are bound by written confidentiality obligations.

Vendor security. Service providers who store or process personal information on our behalf are selected for their security practices and are contractually required to keep that information confidential and secure, to use it only for the services they provide to us, and to return or delete it when our work with them ends.

Data minimization and retention. We collect only the information we need for the purposes described in this policy, we limit how long we keep it, and we securely delete or de-identify it when it is no longer needed.

Monitoring and incident response. We monitor our systems for unauthorized activity, we investigate suspected incidents, and we will notify affected individuals and the appropriate regulators of a security breach where the law requires it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, contact us at support@saves.embarcsolutions.com.

Where your information comes from

Your information reaches us in one of two ways. You may give it to us directly, by filling out the sign up form on our Fiber Signup Portal, either on your own or with a representative present, so that we can place your internet service order and schedule your installation. Or your name, phone number, service address, and order details may come to us from the service order you already placed with your internet provider, under a contract that lets us follow up on that order on their behalf.

The sign up form is the only form on this website that collects contact information. It asks for your name, phone number, email address, service address, and the internet provider you are signing up with, and it includes a separate, unchecked consent checkbox for calls and text messages. Checking that box is optional and is never a condition of purchase.

What we handle

• Contact and order information you give us on the sign up form, such as your name, phone number, email address, service address, and the internet provider you named.
• Contact and order information supplied by your internet provider, such as your name, phone number, service address, and the details of your service order.
• Your consent record, including whether you checked the consent box, the wording you agreed to, and the date and time.
• Records of our contact with you, including call notes, the outcome of a call, and the content and delivery status of text messages.
• Call recordings, where a call is recorded for quality and training.
• Website log data, collected automatically by our hosting provider when you visit this site, such as IP address, browser type, pages visited, and the date and time of the visit. This is not linked to your account.
• Cookies and similar technologies, as described under Cookies below.

How we use it

We use your information to place your internet service order with the provider you named and to schedule your installation, to contact you about that order, to find out what happened with the order and help get the installation rescheduled if you still want the service, to document any problem with the order and report the outcome back to your internet provider, to train and monitor our agents for quality, to honor do not contact requests and keep a record that you made one, and to meet our legal and regulatory obligations.

We do not use your information to market our own products or services to you.

Call recording

Calls may be recorded for quality and training purposes. Where notice or consent is required by state law, we provide it at the start of the call. If you would prefer the call not be recorded, tell the agent at the beginning of the call.

Mobile information

We do not sell or share mobile phone numbers or messaging consent data with third parties or affiliates for marketing or promotional purposes. Mobile information will never be shared or sold to third parties or lead generators for any purpose.

Mobile numbers and text message consent

We collect your mobile phone number directly from you when you sign up for internet service through Embarc Solutions. We use it to contact you about your order by phone and text message, as described on our SMS and Call Consent page. We do not sell, rent, or share your mobile number or your text message consent with third parties or affiliates for their marketing purposes. We share your information only with the internet service provider whose order you placed, and only as needed to set up and complete that order.

Who we share it with

We share your information with your internet provider, whose customer you are and on whose behalf we are working; with service providers who operate systems on our behalf, such as our contact center platform, telephony carriers, and hosting, who may use the information only to provide those services to us under contract and never for their own marketing; where required by law or legal process, or to protect our rights or the safety of others; and with a successor, in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information, and we do not share it with advertisers, lead generators, or marketing partners for their own purposes.

How long we keep it

We keep information only as long as needed for the purpose it was collected, or as required by our contract with your internet provider and by law, and then delete or de-identify it. Do not contact records are kept for as long as we need them in order to keep honoring your request.

Your privacy rights

Subject to applicable law, you have the right to know what personal information we hold about you and to access it, to have it corrected, to have it deleted, to opt out of any sale or sharing of it, and not to be treated differently for exercising these rights.

To make a request, call (801) 636-6027 or email support@saves.embarcsolutions.com with the subject “Privacy Request”. We will verify your identity before acting on the request, and we will respond within the timeframes required by law. You may use an authorized agent.

If your information came to us from your internet provider, you may also want to make the same request directly to them.

Cookies

This website uses only the cookies needed to make the site work, unless you tell us otherwise. You can review and change your choices at any time using the Manage cookies and Your Privacy Choices controls in the footer of every page.

Children

This website is not directed to children, and we do not knowingly handle the personal information of anyone under 13. Our sign up form and our text messaging program are intended only for people 18 years of age or older.

Changes to this policy

We may update this policy. Changes take effect when they are posted, and we will update the date at the top of the page.